English for Hospitality

Description

“English for Hospitality” is a comprehensive book designed to equip hospitality professionals with the essential English language skills they need. The book emphasises the importance of effective communication in the globally interconnected hospitality industry, where English serves as the universal language, bridging diverse cultures and nationalities. It aims to empower professionals to deliver exceptional service and create memorable guest experiences by enhancing their fluency in everyday interactions, expanding their hospitality-related vocabulary, and building confidence in handling customer inquiries and complaints.
The book is structured around practical exercises and real-world scenarios that reflect the daily challenges faced by hospitality professionals. It includes exercises on crafting self-introductions, telling engaging stories about guest experiences and local attractions, and practising dialogue in various hospitality settings. The book also covers narrative techniques, politeness expressions, and strategies for making requests, offering information, and handling complaints. Special attention is given to using simple language for clarity and offering solutions to ensure effective communication.
Throughout the book, learners are encouraged to personalise their interactions, adding a personal touch to enhance the guest experience. The book also provides guidance on making suggestions, offering advice, and discussing probability and intentions, all tailored to align with the guest’s needs and preferences. By combining AI-assisted narration with the author’s expertise, “English for Hospitality” offers a modern and comprehensive approach to mastering English in the hospitality industry, serving as a valuable resource for professionals seeking to engage confidently and competently with a global clientele.